We require claims for credit to be reported within 48 hours of receipt of the product. Please provide the invoice number, date, and item description to your sales representative. Please do not dispose of the item or original packing material until credit is approved. If we have requested that you return an item, please send back the item in the original packaging with your shop name attached. Please note that holiday items are not accepted for return after the holiday has passed. Please print off and use this return form to make the process quicker & easier for our staff.